WORLD CLASS MANAGED SUPPORT

GEEKS READY TO ASSIST YOU 24/7

INDUSTRY LEADING MANAGED SUPPORT

Limenex is proud to offer free fully managed service on all high performance Managed SSD VPS, Managed Cloud VPS and Managed Dedicated Servers.

Focus on Your Business

Focus your time and effort on your business while Limenex runs your servers. Leverage on our decades of combined experience and expertise in professional server management to enjoy high performance servers with ease and comfort. Don't worry, we have your back.

Support Availability

Email/ticket support service is available 24 hours a day, 7 days a week, 365 days a year. Please visit your client area at https://clients.limenex.com/clientarea.php and login using your email address and password to submit or review your support tickets.

Support Coverage

Limenex provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of the cPanel control panel is done during server provisioning;
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free initial security hardening;
  • Free initial accounts migration from remote system with cPanel control panel; paid migration service for other control panels is also available (contact sales);
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
  • Best-effort support for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.

Control panel support explained

  • cPanel/WHM
    • Initial installation
    • Initial service optimization
    • Version upgrade/downgrade (note: EDGE build is not supported)
    • Repair
    • Licensing
    • Troubleshooting of automated update and/or backup creation tasks
  • Mail services
    • Upgrade/reinstall exim MTA
    • Upgrade/reinstall Courier or Dovecot POP3 and IMAP service
    • Support for maildir or mbox mail formats
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Install/upgrade/reinstall/uninstall ClamAV antivirus
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
    • ASSP and ASSP Deluxe are not supported. Customer may install these products but will need to obtain support direct from the vendor.
  • Web service
    • Apache web server recompilation
    • LiteSpeed installation and configuration
    • LSCache or LiteMage setup and configuration
    • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's EA3 or EA4 Script
    • MultiPHP supplied by cPanel's EA4
    • PHP configuration modification
    • Troubleshoot and repair Apache/LiteSpeed/PHP installation and/or configuration (note: custom Apache configuration or modules outside of EA4 are not supported)
    • Varnish support limited to Unixy Varnish only
    • Nginx support is extremly limited on cPanel, results not guaranteed. If an alternate to apache is required we recommend LiteSpeed
    • Tomcat installations are not supported at this time by cPanel
    • NodeJS may be installed but is not currently supported
    • Django is not supported at this time
  • MySQL
    • Upgrade MySQL or MariaDB version
    • Repair MySQL / MariaDB installation
    • Repair/optimize MySQL / MariaDB databases
    • Troubleshoot MySQL / MariaDB startup or connectivity issues
    • Downgrades of MySQL / MariaDB are not supported
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
    • Repair/reinstall PowerDNS. Note; PowerDNS does not support DNS clustering
  • FTP service
    • Upgrade/reinstall proftpd or pure-ftpd FTP server
    • Switch between pure-ftpd and proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  • Dedicated Servers with cPanel
    • Install/repair KernelCare
    • Install and basic configuration of CloudLinux
    • Configuration of Remote backup location if purchased

If you have any questions regarding our managed support coverage, please contact our sales department via our helpdesk here.

Managed SSD VPS
from $40 /m
  • FREE cPanel/WHM
  • FREE DDoS Protection
  • FREE Server Management
  • 4 Data Centers Available
  • OpenVZ Virtualization
Managed Cloud VPS
from $72 /m
  • FREE cPanel/WHM
  • FREE DDoS Protection
  • FREE Server Management
  • Dallas, TX Data Center
  • KVM Virtualization
Managed Dedicated Server
from $122 /m
  • FREE cPanel/WHM
  • FREE DDoS Protection
  • FREE Server Management
  • 3 Data Centers Available
  • Dedicated Server

QUESTIONS & ANSWERS

Have a question? We have probably already answered it here. If your question isn't listed here, feel free to contact us here! Our friendly staffs will respond to you as soon as possible!

If your current hosting provider does not use cPanel/WHM control panel, we may be able to assist you to migrate your data for fee. Please contact our sales team for a custom quote to transfer your websites.

Unfortunately, we only support cPanel/WHM control panel exclusively.

We provide a "best-effort support" for 3rd party applications that do not impact the operability of the underlying control panel or operating system. Remote desktop environments are not supported.

We do not provide support over live chat as we have found it inefficient in resolving customers' issues while helpesk ticket/email support has proven to be extremely effective and reliable which helps us resolve issues quicker and more efficiently.


Rest assured that our email/ticket based support provides industry-leading response and resolution time comparable to live chat support so there is no compromise in terms of quality of service.